meraevents Status - Incident history https://meraevents.instatus.com meraevents Wed, 23 Sep 2026 19:51:24 +0000 Website is down Type: Incident Duration: 10 hours and 7 minutes Affected Components: Api, Website, Custom Client Forms Sep 24, 06:23:27 GMT+0 - Postmortem - Summary Our website and production services became unreachable after a network connectivity failure affected our infrastructure in the AWS Asia Pacific (Mumbai) ap-south-1a Availability Zone. We restored production by moving the workload and its existing root volume to ap-south-1b. Impact Customers were unable to access the website and production APIs during the incident. No data loss or disk corruption was identified. Root cause The evidence isolates the failure to the AWS-managed networking data plane serving our infrastructure in ap-south-1a. DNS resolution through AmazonProvidedDNS, inbound connectivity, outbound HTTPS and AWS Systems Manager connectivity failed, while the EC2 instance, operating system, storage and applications remained healthy. The same failures occurred after moving to different EC2 hardware and on a new control instance in an independent subnet within ap-south-1a. An equivalent control instance in ap-south-1b worked normally. No customer-side route, network ACL, security group, DHCP, resolver, network interface or internet gateway changes occurred during the failure window. AWS has not yet confirmed which internal networking component failed. The incident has been reported to AWS under case case-386503255471-muen-2026-2b01f97a42ca94f8. Resolution We moved the production to a replacement instance in ap-south-1b, reassociated the production Elastic IP and validated the website, APIs and all production services before declaring the incident resolved. Sep 24, 05:02:40 GMT+0 - Identified - We identified the issue as a network connectivity failure affecting our infrastructure in the AWS Asia Pacific (Mumbai) ap-south-1a Availability Zone. We are restoring services in another Availability Zone. Sep 24, 05:58:25 GMT+0 - Resolved - Service has been fully restored in another AWS Availability Zone. All production services are operational, and we are continuing to monitor their health. No data loss has been identified. Sep 23, 19:51:24 GMT+0 - Investigating - We are investigating an outage affecting our website and production services. Our monitoring detected the incident automatically, and our team is working to restore service. Type: Incident

Duration: 10 hours and 7 minutes

Affected Components: , ,

<p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>06:23:27</var> GMT+0</small><br><strong>Postmortem</strong> - Summary Our website and production services became unreachable after a network connectivity failure affected our infrastructure in the AWS Asia Pacific (Mumbai) ap-south-1a Availability Zone. We restored production by moving the workload and its existing root volume to ap-south-1b. Impact Customers were unable to access the website and production APIs during the incident. No data loss or disk corruption was identified. Root cause The evidence isolates the failure to the AWS-managed networking data plane serving our infrastructure in ap-south-1a. DNS resolution through AmazonProvidedDNS, inbound connectivity, outbound HTTPS and AWS Systems Manager connectivity failed, while the EC2 instance, operating system, storage and applications remained healthy. The same failures occurred after moving to different EC2 hardware and on a new control instance in an independent subnet within ap-south-1a. An equivalent control instance in ap-south-1b worked normally. No customer-side route, network ACL, security group, DHCP, resolver, network interface or internet gateway changes occurred during the failure window. AWS has not yet confirmed which internal networking component failed. The incident has been reported to AWS under case case-386503255471-muen-2026-2b01f97a42ca94f8. Resolution We moved the production to a replacement instance in ap-south-1b, reassociated the production Elastic IP and validated the website, APIs and all production services before declaring the incident resolved..</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>05:02:40</var> GMT+0</small><br><strong>Identified</strong> - We identified the issue as a network connectivity failure affecting our infrastructure in the AWS Asia Pacific (Mumbai) ap-south-1a Availability Zone. We are restoring services in another Availability Zone..</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>05:58:25</var> GMT+0</small><br><strong>Resolved</strong> - Service has been fully restored in another AWS Availability Zone. All production services are operational, and we are continuing to monitor their health. No data loss has been identified..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>19:51:24</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating an outage affecting our website and production services. Our monitoring detected the incident automatically, and our team is working to restore service..</p> ]]> Wed, 23 Sep 2026 19:51:24 +0000 https://meraevents.instatus.com/incident/cmueiqto202p607qomydjjnwh https://meraevents.instatus.com/incident/cmueiqto202p607qomydjjnwh Api is back up Type: Incident Affected Components: Api Sep 23, 19:49:18 GMT+0 - Investigating - Api is down at the moment. This incident was automatically created by Instatus monitoring. Sep 24, 06:00:26 GMT+0 - Resolved - Api is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>19:49:18</var> GMT+0</small><br><strong>Investigating</strong> - Api is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>06:00:26</var> GMT+0</small><br><strong>Resolved</strong> - Api is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Wed, 23 Sep 2026 19:49:18 +0000 https://meraevents.instatus.com/incident/cmueio01w004o07phlnimuphp https://meraevents.instatus.com/incident/cmueio01w004o07phlnimuphp Delayed Razorpay payment confirmations Type: Incident Duration: 1 day and 56 minutes Affected Components: Api, Website, Custom Client Forms Sep 23, 12:26:00 GMT+0 - Resolved - This incident has been resolved. Sep 23, 09:22:20 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 23, 05:30:00 GMT+0 - Identified - We identified an interruption in Razorpay webhook delivery that delayed confirmation and ticket delivery for some successful payments. A fallback reconciliation system has been deployed, affected transactions have been recovered, and we are monitoring payment processing. If you were charged, please do not retry the payment. Type: Incident

Duration: 1 day and 56 minutes

Affected Components: , ,

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>12:26:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>09:22:20</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>05:30:00</var> GMT+0</small><br><strong>Identified</strong> - We identified an interruption in Razorpay webhook delivery that delayed confirmation and ticket delivery for some successful payments. A fallback reconciliation system has been deployed, affected transactions have been recovered, and we are monitoring payment processing. If you were charged, please do not retry the payment..</p> ]]> Wed, 23 Sep 2026 05:30:00 +0000 https://meraevents.instatus.com/incident/cmudxdxe2248l1npc09r7axcn https://meraevents.instatus.com/incident/cmudxdxe2248l1npc09r7axcn Api is back up Type: Incident Affected Components: Api Sep 3, 09:05:34 GMT+0 - Investigating - Api is down at the moment. This incident was automatically created by Instatus monitoring. Sep 3, 09:15:35 GMT+0 - Resolved - Api is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>09:05:34</var> GMT+0</small><br><strong>Investigating</strong> - Api is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>09:15:35</var> GMT+0</small><br><strong>Resolved</strong> - Api is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Thu, 3 Sep 2026 09:05:34 +0000 https://meraevents.instatus.com/incident/cmtlav54r00s307p7djvmt5o4 https://meraevents.instatus.com/incident/cmtlav54r00s307p7djvmt5o4 Website - meraevents.ai (mirror) is back up Type: Incident Affected Components: Website - meraevents.ai (mirror) Sep 3, 09:03:40 GMT+0 - Investigating - Website - meraevents.ai (mirror) is down at the moment. This incident was automatically created by Instatus monitoring. Sep 3, 09:13:21 GMT+0 - Resolved - Website - meraevents.ai (mirror) is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>09:03:40</var> GMT+0</small><br><strong>Investigating</strong> - Website - meraevents.ai (mirror) is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>09:13:21</var> GMT+0</small><br><strong>Resolved</strong> - Website - meraevents.ai (mirror) is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Thu, 3 Sep 2026 09:03:40 +0000 https://meraevents.instatus.com/incident/cmtlasnxx02c207o3q5b7hduy https://meraevents.instatus.com/incident/cmtlasnxx02c207o3q5b7hduy Api is back up Type: Incident Affected Components: Api Aug 8, 10:06:59 GMT+0 - Investigating - Api is down at the moment. This incident was automatically created by Instatus monitoring. Aug 8, 10:16:41 GMT+0 - Resolved - Api is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>10:06:59</var> GMT+0</small><br><strong>Investigating</strong> - Api is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>10:16:41</var> GMT+0</small><br><strong>Resolved</strong> - Api is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Sat, 8 Aug 2026 10:06:59 +0000 https://meraevents.instatus.com/incident/cmsk7lxpt008q07pcppry5fb4 https://meraevents.instatus.com/incident/cmsk7lxpt008q07pcppry5fb4 Website - meraevents.ai (mirror) is back up Type: Incident Affected Components: Website - meraevents.ai (mirror) Aug 8, 09:00:36 GMT+0 - Investigating - Website - meraevents.ai (mirror) is down at the moment. This incident was automatically created by Instatus monitoring. Aug 8, 09:20:17 GMT+0 - Resolved - Website - meraevents.ai (mirror) is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>09:00:36</var> GMT+0</small><br><strong>Investigating</strong> - Website - meraevents.ai (mirror) is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>09:20:17</var> GMT+0</small><br><strong>Resolved</strong> - Website - meraevents.ai (mirror) is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Sat, 8 Aug 2026 09:00:36 +0000 https://meraevents.instatus.com/incident/cmsk592o001j907qvrp88rclr https://meraevents.instatus.com/incident/cmsk592o001j907qvrp88rclr Api is back up Type: Incident Affected Components: Api Aug 8, 08:56:21 GMT+0 - Investigating - Api is down at the moment. This incident was automatically created by Instatus monitoring. Aug 8, 09:26:03 GMT+0 - Resolved - Api is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>08:56:21</var> GMT+0</small><br><strong>Investigating</strong> - Api is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>09:26:03</var> GMT+0</small><br><strong>Resolved</strong> - Api is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Sat, 8 Aug 2026 08:56:21 +0000 https://meraevents.instatus.com/incident/cmsk537sb00bd07mf00xo1ika https://meraevents.instatus.com/incident/cmsk537sb00bd07mf00xo1ika Website is back up Type: Incident Affected Components: Website Aug 8, 09:21:58 GMT+0 - Resolved - Website is back up. This incident was automatically resolved by Instatus monitoring. Aug 8, 08:52:15 GMT+0 - Investigating - Website is down at the moment. This incident was automatically created by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>09:21:58</var> GMT+0</small><br><strong>Resolved</strong> - Website is back up. This incident was automatically resolved by Instatus monitoring..</p> <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>08:52:15</var> GMT+0</small><br><strong>Investigating</strong> - Website is down at the moment. This incident was automatically created by Instatus monitoring..</p> ]]> Sat, 8 Aug 2026 08:52:15 +0000 https://meraevents.instatus.com/incident/cmsk4xxgw00dt07phuboey96s https://meraevents.instatus.com/incident/cmsk4xxgw00dt07phuboey96s Event Listing services is back up Type: Incident Aug 4, 07:38:46 GMT+0 - Investigating - Event Listing services is down at the moment. This incident was automatically created by Instatus monitoring. Aug 4, 07:48:48 GMT+0 - Resolved - Event Listing services is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>07:38:46</var> GMT+0</small><br><strong>Investigating</strong> - Event Listing services is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>07:48:48</var> GMT+0</small><br><strong>Resolved</strong> - Event Listing services is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Tue, 4 Aug 2026 07:38:46 +0000 https://meraevents.instatus.com/incident/cmsecjzmo007707nyp74pp0ca https://meraevents.instatus.com/incident/cmsecjzmo007707nyp74pp0ca Scheduled maintenance on internal system Type: Maintenance Duration: 19 minutes Jun 23, 06:38:11 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Jun 23, 16:30:01 GMT+0 - Identified - Maintenance is now in progress Jun 23, 16:48:56 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 19 minutes

<p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>06:38:11</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>16:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>16:48:56</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Tue, 23 Jun 2026 16:30:00 +0000 https://meraevents.instatus.com/maintenance/cmqq9w81l04sp2iqpuoe86bo8 https://meraevents.instatus.com/maintenance/cmqq9w81l04sp2iqpuoe86bo8 Event Listing services is back up Type: Incident Duration: 4 hours and 3 minutes Jun 16, 13:02:01 GMT+0 - Resolved - This incident has been resolved. Jun 16, 08:58:56 GMT+0 - Investigating - Event Listing services is down at the moment. This incident was automatically created by Instatus monitoring. Jun 16, 09:18:53 GMT+0 - Resolved - Event Listing services is back up. This incident was automatically resolved by Instatus monitoring. Jun 16, 09:36:12 GMT+0 - Postmortem - Our systems experienced temporary downtime due to an unexpected resource spike from an internal data service deployment. The affected service has been isolated, and all primary systems are fully operational. Type: Incident

Duration: 4 hours and 3 minutes

<p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>13:02:01</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>08:58:56</var> GMT+0</small><br><strong>Investigating</strong> - Event Listing services is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>09:18:53</var> GMT+0</small><br><strong>Resolved</strong> - Event Listing services is back up. This incident was automatically resolved by Instatus monitoring..</p> <p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>09:36:12</var> GMT+0</small><br><strong>Postmortem</strong> - Our systems experienced temporary downtime due to an unexpected resource spike from an internal data service deployment. The affected service has been isolated, and all primary systems are fully operational..</p> ]]> Tue, 16 Jun 2026 08:58:56 +0000 https://meraevents.instatus.com/incident/cmqgeu9ks00lz0kqj7k2jq4nu https://meraevents.instatus.com/incident/cmqgeu9ks00lz0kqj7k2jq4nu Third-Party SMS Provider Issues Resolved Type: Incident Jun 15, 13:32:12 GMT+0 - Resolved - Our third-party SMS gateway has recovered. OTPs and event updates are delivering normally. Thank you for your patience while we worked with the vendor to stabilize the service. Type: Incident

<p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>13:32:12</var> GMT+0</small><br><strong>Resolved</strong> - Our third-party SMS gateway has recovered. OTPs and event updates are delivering normally. Thank you for your patience while we worked with the vendor to stabilize the service..</p> ]]> Mon, 15 Jun 2026 13:32:12 +0000 https://meraevents.instatus.com/incident/cmqf95uih016k2imwmiulxc5v https://meraevents.instatus.com/incident/cmqf95uih016k2imwmiulxc5v