meraevents - Delayed Razorpay payment confirmations – Incident details

All systems operational

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Delayed Razorpay payment confirmations

ResolvedDegraded performance6 hours 56 minutes

Affected

Website

Degraded performance from 5:30 AM to 7:51 PM, Operational from 9:22 AM to 12:26 PM

Api

Degraded performance from 5:30 AM to 7:49 PM, Operational from 9:22 AM to 12:26 PM

Custom Client Forms

Degraded performance from 5:30 AM to 5:58 AM, Operational from 9:22 AM to 12:26 PM

  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • IdentifiedUTC

    We identified an interruption in Razorpay webhook delivery that delayed confirmation and ticket delivery for some successful payments. A fallback reconciliation system has been deployed, affected transactions have been recovered, and we are monitoring payment processing. If you were charged, please do not retry the payment.